FAQ
Check out some of our frequently asked questions.
****Q: When will I receive my pre-sale order? ******
A: At this time, we are diligently working to ensure that all pre-orders are shipped out in by oct 28th.
To keep you informed every step of the way, we will be posting regular updates regarding pre-sale shipping on our social media accounts. This way, you'll be among the first to know when your order is on its way to you.
Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to reach out to us.
****Q: Do the coats come with embroidery? ****
A: To clarify, our coats do not come with custom embroidery. However, you are more than welcome to have your coat embroidered by a service of your choice. This allows you the flexibility to personalize your coat to suit your preferences.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help!
*****Q: How do I decide on a size? ****
A: We understand that it can be hard to decide on a size. Especially when there are extra tall sizes thrown into the mix. Please use the information below on how to use our garment measurements to help with that decision. (Remember, returns and exchanges are free with customer paid return shipping)
Certainly! Ordering the proper size coat using flat lay measurements follows a similar process:
1. Understand Flat Lay Measurements: Flat lay measurements refer to the dimensions of the coat when it is laid flat on a surface. Typically, these measurements include the width across the chest (armpit to armpit), the length from the top of the shoulder to the bottom hem, and sometimes sleeve length from shoulder seam to cuff.
2. Check Your Own Measurements: Before ordering, measure yourself with a flexible measuring tape:
- Chest: Measure around the fullest part of your chest, typically right under your armpits.
-Shoulder: Measure from the edge of one shoulder across the back to the edge of the other shoulder.
- Sleeve Length: Measure from the top of your shoulder down to where you want the sleeve to end.
3. Compare with Flat Lay Measurements: When looking at a coat's product description, check the flat lay measurements provided by the seller. Compare these measurements with your own to ensure a good fit.
4. Consider Fit Preferences: Decide whether you prefer a coat with a closer fit or one that allows room for layering. The flat lay measurements will give you a clear idea of how the coat will fit your body dimensions.
5. Check Reviews and Sizing Tips: Reviews often mention if a coat runs small, large, or true to size. This feedback can be useful when making your decision.
6. Consult Customer Service if Unsure: If you're unsure about which size to choose based on the flat lay measurements, contact customer service for assistance.
By following these steps, you can confidently order a coat online using flat lay measurements, ensuring a better chance of receiving the correct size that fits you well.